Privacy Policy

Interpretation and Definitions

Definitions

• Company: Nanoclad Coatings Inc., operating as Nanoclad.
• Website: The Nanoclad website at https://nanoclad.com, including its location pages.
• Personal Information: Information about an identified or identifiable individual.
• Services: Our website, inquiries, quoting and booking tools, customer communications, and surface protection services.
• You: The individual using the Website or Services, or the company or other legal entity on behalf of which such individual is using the Website or Services.

Information We Collect

While using our website, quote tools, booking tools, or contact forms, we may ask you to provide personal information that can be used to contact or identify you.

Contact information

• Email address
• First name and last name
• Phone number

Quote, appointment, and project information

The website also includes a quote tool that asks for a property address, booking calendars for assessments and introductory calls, and a contact form. Depending on which tool you use, we may also collect:

• Property address, when you request a quote
• Appointment information, when you schedule an assessment, visit, or call
• Details you choose to submit about your property or project through those tools

Usage information

Usage information is collected automatically when you use the website. It may include your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

How We Use Information

We use personal information to respond to inquiries, prepare quotes, book appointments, coordinate installations, provide customer and warranty support, and operate and improve the website. Promotional communications are sent only with the applicable permission. Visiting the website, or accepting the website Terms and Conditions, is not consent to marketing text messages.

Nanoclad Locations and Service Providers

We may provide relevant personal information to Nanoclad personnel, district representatives, certified contractors, and service providers as needed to respond to your request or deliver and support Nanoclad services. This may include coordinating an assessment, preparing a quote, scheduling an installation, or providing customer support. Access should be limited to information needed for the assigned work. This does not authorize recipients to use your information for their own unrelated marketing.

Text Messaging and Mobile Information

If you choose to receive text messages from Nanoclad, we use your phone number and consent information to provide the communications you requested. We do not sell, rent, or share mobile information with third parties or affiliates for their marketing or promotional use. SMS opt-in records and consent are not transferred to other businesses for their own messaging programs. Providers supporting our messaging and customer service may process information on our behalf to deliver those services.

You may withdraw your SMS consent by replying STOP to the sending number. For assistance, reply HELP or contact info@nanoclad.com. See our SMS Terms in our Terms and Conditions for further details.

Cookies and Tracking

This website does not include its own cookie-consent control. The site does not load a first-party analytics or advertising tag. Embedded contact forms, booking calendars, and the quote tool are provided by service providers and may set their own cookies when those tools load.

Retention and Transfer

The Company will retain personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer period is required or permitted by law.

Personal information may be processed in Canada, the United States, and other countries where we or our service providers operate. Privacy laws in those places may differ from the laws where you live.

Your Privacy Choices

You may ask to access, correct, or delete personal information we hold about you, or to withdraw consent, subject to applicable law and any lawful requirement to retain information. To make a request, contact us using the details below.

Withdrawing consent does not undo processing that has already taken place where the law allows that processing to continue. Visiting the website or accepting the website terms is not consent to marketing text messages.

Disclosure and Security

Business transactions

If the Company is involved in a merger, acquisition, or asset sale, personal information may be transferred. We will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose personal information if required to do so by law or in response to valid requests by public authorities.

Other legal requirements

The Company may disclose personal information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

Security

The security of your personal information is important to us. No method of transmission over the Internet, or method of electronic storage, is completely secure. While we strive to use commercially acceptable means to protect personal information, we cannot guarantee its absolute security.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the last updated date. Publishing a revised policy does not expand consent collected before that update. You are advised to review this Privacy Policy periodically for any changes.